Complaints procedure

We want to get things right. If you are unhappy with our service, please tell us so we can put it right.

How to complain

• Email support@hillsconsortium.com
• Call 020 8553 3036
• Write to Hills Consortium Ltd, Brook House, 209-211 Cranbrook Road, Ilford, IG1 4TD

Please give your name, the property concerned, what went wrong and what you would like us to do.

What happens next

• We acknowledge your complaint within 3 working days.
• A senior member of the team who was not involved looks into it, and may contact you for more detail.
• We aim to send you our final response within 15 working days. If we need longer, we will tell you why and when to expect it.

If you are still unhappy

Hills Consortium Ltd is part of the Hills group. Hills Estate Ltd is a member of The Property Ombudsman (membership number T07253). If you are not satisfied with our final response, or we have not responded within 8 weeks, you can refer your complaint to The Property Ombudsman at www.tpos.co.uk. The Ombudsman is free to use and independent of us. It has time limits, so please contact it promptly.

Last updated: October 2026